FAQs

Frequently Asked Questions (FAQs) – WENORU

1. How long does it take to process my order?
Orders are processed within 1–2 business days after payment is confirmed. Orders are not processed on weekends or holidays.

2. How long does shipping take?
Delivery typically takes 5–8 business days after your order has been processed.

3. Do you ship outside the United States?
At this time, WENORU ships within the United States only.

4. How can I track my order?
Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your delivery.

5. What should I do if my order is delayed?
If your order has not arrived within the expected timeframe, please contact us and we will assist you in tracking your package.

6. Can I change or cancel my order?
Orders can only be changed or canceled within a short time after being placed. Please contact us as soon as possible for assistance.

7. What if I entered the wrong shipping address?
If you notice an error in your shipping address, contact us immediately. We cannot guarantee changes once the order has been processed.

8. What if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery with details and photos, and we will work to resolve the issue promptly.

9. How can I contact customer support?
You can reach us using the following details:
Phone: 764-326-799
Email: jiballhimalaya4@outlook.com

10. Where are you located?
Our business address is:
1134 W Morse Ave #302
Chicago, IL 60626
United States